About Us Northern Geological Supplies Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@norgeo.co.uk.

Our Contact details:

Northern Geological Supplies Ltd

66 Gas Street Bolton Lancashire BL1 4TG United Kingdom

Phone: 0800 977 8539

Fax: 01204 389863

Email: info@norgeo.co.uk

VAT Number 572-3610-51

Making A Purchase

Making a purchase could not be easier. Just browse our web site, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "view basket" located on the top bar of the page and you will be asked to "go to check out." Select this option and we will require a few details that we need to be able to satisfy the order. *Please Note!* that we are unable to accept orders under the value of £6.00 (excluding VAT and delivery) due to processing costs. Any orders placed under £6.00 will not be processed and your money will be refunded. We accept credit card payment and accept most credit cards. If you are shopping from North America or anywhere else, you must CONTACT US directly to discuss delivery option etc.

We accept most major credit cards, You may order online through our secure site with confidence. You details will be encrypted and therefore cannot be viewed by anyone. You may send your credit card information via phone, fax, mail or over the Internet via email as alternate methods of payment.

Aknowledgments

IPR/94-6DR British Geological Survey. © NERC. All rights reserved.’ The following full acknowledgement: "BGS logo and Index Map Images reproduced with the permission of the British Geological Survey © NERC. All rights reserved. IPR/94-6DR. Terms of Use for BGS material are available from the BGS website at http://www.bgs.ac.uk/about/copyright/published.html

Shipping And Handling

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Small light weight items are usually sent by Royal mail for next day delivery. Parcels up to 2kg are sent Parcel Force and all parcels over 2kg are via DHL, with whom we have a daily collection from our warehouse. Sent goods will normally arrive next day. The maximum weight allowed by DHL is 30kg for £8.50. Should your order exceed this weight (30kg) you will have to pay an extra £8.50 for each parcel. You will also have to pay this, if your parcel exceeds size dimensions allowed by DHL and will have to be sent as two or more parcels.

All deliveries will have to be signed for as proof of delivery. Should you be out when a delivery is made, you will be carded and you will have to re-arrange a re-delivery via the telephone number on the card. To prevent delivery problems, many customers state a delivery address which is different from an invoice address. (e.g work or neighbour). You can do this when ordering your goods.

Our on-line system will calculate the total weight of an order and work out the postage costs for you. Items of special a shape. e.g. like maps in tubes or items of a fragile nature will require special packaging and will be charged more. Should a small , high value parcel be sent out (value over £200.00) via Royal Mail, you will be charged a small additional insurance cost to cover loss. This is not the case with DHL.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 2 - 5 business days . International orders must CONTACT US directly to discuss delivery option etc.

Back Orders If the item you require is out of stock, you may contact us about our estimated dates of when we will next have the items in. If you order an item which has not yet registered on the computer as 'out of stock' we will quickly get the stock in. Delays may occur. you may contact us at any time requesting the status of your order. You also reserve the right to cancel your order with us.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. Orders outside of the Europian Union are VAT free/ However if you are ordering from outside of the UK. You must CONTACT US directly to discuss delivery option etc.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site and cannot be viewed by any one.

Guarantee We strive to guarantee your total satisfaction, as a result. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us on info@norgeo.co.uk, alternatively, you can call on 0800 977 8539 (International +44 0800 977 8539) or fax us on 01204 389863 or write to us at 66 Gas Street Bolton Lancashire BL1 4TG United Kingdom

Privacy Policy Northern Geological Supplies Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy If an item(s) has been damaged during transit or we have incorrectly supplied the wrong item(s) you must keep the items and accompanying documents as proof of your order and contact us immediately. (see our contact details) If you do not contact us within 30 days of delivery, we cannot guarantee a full replacement or refund will be available. When getting in contact with us please have your documents at hand so that you can quote us specific information such as order number and names, this makes our service to you quicker and we can hopefully resolve any problems. Please note that you should not return items directly to us. You must always get in contact with us first. We will then give you details on how to return items, and remember to always keep your accompanying paper documents as proof of purchase.

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